Refund policy
• Noireon wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
• Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ingredient and you are advised to do patch tests as cautioned in every product.
Refund Policy
Noireon is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product.
In case of a refund to be claimed, kindly contact our customer care on +91-9998108308 or write to us at shop@noireon.in with the necessary images and videos related to your claim with subject line “Refund For ”.
In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team on +91-9998108308 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
Any cash on delivery refunds shall be initiated to the bank account provided by the customer within 4–7 working days.
A claim of refund should be made within 24 hours of order delivery with the required details.
If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Noireon.
Noireon will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
Return Policy
• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
• The customer should contact our customer care within 24–48 hours if they receive a damaged / broken / leaked product.
Cancellation Policy
Cancellation of orders can be processed before dispatch from the warehouses only. A gateway charge of 2.5% shall be levied for cancellations.
A refund for prepaid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped. An amount of ₹75 will be deducted if a shipped prepaid order is returned back to the seller.